Customer Service > Frequently Asked Questions

Frequently Asked Questions

How do I put my open cell wetsuit on?

Because the open cell rubber sticks to your skin lubrication is required to don the suit. This usually is a mixture of water with a little shampoo/body-wash. 

Please check out these detailed WETSUIT INSTRUCTIONS.
 

What foot pocket size am I?

The thickness of booties you intend to wear should be considered when making a selection. 

Please click on our SIZE CHART

 

How do I use my Welcome 10 coupon?

If you are a new customer with Ocean Hunter, you are entitled to use your Welcome10 coupon once. You need to apply the Welcome10 in the “Coupon Code” area at check-out.  Please note that your Welcome10 MUST be for online purchases $50 and over and can only be used once.  Also note, this can be used on any purchase, not necessarily the first online order you place with Ocean Hunter, as long as you meet the above criteria. Multiple accounts and abuse of the welcome10 code. Our system will pick up any double-up accounts address and names. If a client uses multiple accounts the welcome10 discount will be declined and the full cost of the goods will be applied.  
 

How do I exchange my item(s)?

Please click on our RETURNS POLICY
 

How do I know when my order is dispatched?

Please refer to the Delivery. As soon as your order has been dispatched we will send you an email with your tracking details, so you can track at any stage.
 

I haven’t yet received my order, what can I do?

Please refer to the Delivery, you may need to contact the courier company with your tracking details. If there are any issues, please contact us on 09 377 0896.  

 

Can my order be canceled by Ocean Hunter Ltd?

Ocean Hunter reserves the right to cancel any transaction at any time for any reason. If your transaction has been canceled a refund will be offered and paid within 7 to 14 business days.

My gear has been delivered damaged, what do I do?  

Please contact us immediately on 09 377 0896, also please refer to the Returns Policy

Please click on our RETURNS POLICY
 

I have purchased before but can’t log in to my account, what should I do?

If you are having trouble logging in or have forgotten your password, please select the ‘forgot password’ option. This will allow you to re-set your password. If you are unable to remember the email address you used, please contact us and we will be able to find your account using your name.

 

How do I know if my mask fits correctly?

Please click on our HOW TO SECTION 
 

What size wetsuit do I need to order?

Please refer to our Sizing Chart or if you are still unsure please contact one of the team members at Ocean Hunter on 09 377 0896 and they will be able to assist.

Please click on our SIZE CHART
 

How do I use my Loyalty Points towards a purchase?

When you are at the Checkout you will be asked if you want to apply your loyalty points to your purchase.  This will be deducted from the purchase price.  For further information please refer to our About Our Reward Points

Please click on our LOYALTY PROGRAM
 

Can I purchase gift vouchers online?

Yes, you can purchase online gift vouchers.

Please click here VOUCHER SECTION

Our vouchers are valid for 12 months from the date of purchase and cannot be exchanged for cash.  Only one voucher can be used at a time.
 

How do I stay up to date with Ocean Hunter’s latest products and information?

If you would like to stay up to date with Ocean Hunter, we would love you to sign up to our Ocean Hunter e-newsletters. You will be the first to hear about Ocean Hunter’s, product releases, online offers and exclusive discounts.

To sign up to Ocean Hunter e-news click here NEWSLETTER SIGN UP