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Returns Policy

IF YOUR ORDER ARRIVES DAMAGED


Please contact customer service on (09) 377 0896 within 24 hours of receiving your order, as we need to advise PBT immediately.  We will give you clear instructions on what to do, please save the original packaging and damaged goods.

 

CARE INFORMATION


Ocean Hunter is not responsible for misuse or damage by the customer of your product purchased.  In particular trying on our open cell wetsuits, neglectful use or not reading the instructions could result in the item being damaged.  Customers need to follow the instructions sent or please go to our HOW TO SECTION

SALE GOOD'S


If your product is put on sale after 2 weeks of purchase we will refund the difference with an in-store credit.
 

WANT TO RETURN YOUR PURCHASE FOR REFUND OR EXCHANGE


If you are not satisfied with your purchase and want to return or exchange your item(s) for a refund (except custom made products), please return to OCEAN HUNTER within 30 days of receiving your purchase. 

The item(s) must be UNUSED and in a re-saleable condition , as determined by Ocean Hunter Ltd (this does not include items that have been washed). Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return, you will not be refunded for any freight costs incurred.

To return an item(s) please follow these steps: 

1.       Contact Ocean Hunter by phone on (09) 377-0896 or email team@oceanhunter.co.nz.

2.       Items should be packaged in a manner that protects the item(s).  Please include a brief note with your contact details  We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.

3.       Custom made products are NON REFUNDABLE and NO EXCHANGES.

4.       If you want to exchange the item(s) because it does not fit or our product has not met your expectations, you will incur the cost of sending the item back to Ocean Hunter. We will happily cover the cost of sending your exchanged item back. Any further exchanges you will incur courier charges. Please insure you make the right decision with your purchase. If you are unsure please contact us. If the new item(s) is greater in value than your original order, payment can be made by Visa, MasterCard, Bank Deposit.
 

Our return address is:

OCEAN HUNTER
100 Gaunt Street
Westhaven
Auckland 1010

 

 
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CONTACT US
PHONE 09 377 0896
100 Gaunt Street
Westhaven
Monday to Friday
9am till 5.30pm
Auckland
New Zealand
Saturday & Sunday
9am till 5.00pm
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